Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestcaritems.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
Arrived well and before time
a***r –
The product is very good and the effect is good after using it. The merchant repurchased a few bottles during this event. Thank you.
n***r –
Very satisfied. The product is good and the price is very affordable. The merchant held a promotion and bought 2bottles at one time and gave away 1 bottles. It’s great.
a***r –
I have received the product now. The logistics is very fast and the product is well packaged. I recommend the seller.
k***r –
Easy to use, the effect exceeded my expectations, really good!
s***r –
The goods received were carefully packed and not damaged. Corresponding size. Just as described.
j***r –
Item received. Just as described. Very satisfied with the product. I recommend this store and seller!
a***r –
The product is very good and delivered quickly and efficiently. The quality of the product looks very good. The price is cheap. I bought 2 bottles and got 1 free, which is super cost-effective. I will also buy back the products
l***r –
I’m very happy, the product is very good and the effect is very good. Thank you very much.
m***r –
The quality of the good product, I recommend it, it’s really great
a***r –
I was very happy with the product when it arrived. The price is also very affordable. It removes the rust very well after using it and it feels like new, I will repurchase it.
a***r –
Highly recommended, the effect is very good, the effective delivery is very fast, perfect, I will repurchase in the future. Thanks
z***r –
The effect is surprisingly good. The rubber/plastic parts look great. Easy to use, recommended
m***r –
This product removes rust very well. I think it’s very good, I recommend everyone to buy it
c***r –
It works very well and removes rust easily. I recommend it to my friends.